VideaMind

Terms of Service

Version 1.3 — Last updated April 25, 2026

1. Acceptance of Terms

By accessing or using VideaMind ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

3. Subscription Plans

VideaMind offers Free, Plus, Pro, and Team plans. Each plan has specific resource limits described in the Plan Limits section below and on our Pricing page. We reserve the right to modify plan features and limits with 30 days' notice.

4. Billing & Payments

Payments for paid plans are processed by our authorized payment provider, acting as the merchant of record for our Service.

  • Currency and tax. Prices displayed on the Pricing page are in the stated currency and exclusive of applicable taxes unless otherwise noted. Applicable sales tax, VAT, GST, and similar taxes are calculated and remitted based on your billing location.
  • Billing cycle. Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as selected at checkout). Your subscription renews automatically at the end of each billing period unless cancelled.
  • Cancellation. You may cancel your subscription at any time from your account settings or via the self-service link in your receipt email. Cancellation takes effect at the end of the current billing period; you retain access to paid features until that date.
  • Plan changes. Upgrades take effect immediately with a pro-rated charge for the remainder of the current billing period. Downgrades take effect at the start of the next billing period.
  • Payment failures. If a payment fails, our payment provider will retry according to its standard dunning schedule. If retries are unsuccessful, your account may be downgraded to the Free plan.

5. Refund Policy

We offer a 14-day money-back guarantee on your first paid subscription with VideaMind. If you are not satisfied within 14 days of your first paid charge, contact support@videamind.com from the email associated with your account and we will issue a full refund.

Outside of this guarantee, subscription fees are non-refundable except where required by applicable law. When a refund is issued, it is processed to the original payment method, typically within 5–10 business days. Pro-rated refunds are not provided on cancellation — you continue to have access until the end of the paid period.

6. Content Ownership

You retain ownership of all content you upload to VideaMind. By uploading content, you grant us a limited license to store, process, and serve your content as needed to provide the Service.

7. AI Processing Disclosure

VideaMind Studio runs AI features (transcription, translation, text-to-speech) either on your own device via bundled local models or through your own OpenAI API key that you configure in the app. We do not process, store, or proxy your content or API keys through our servers for AI operations. AI Slide Deck generation is the exception — it uses our server-side pipeline and is billed as credits per plan.

8. Acceptable Use

You agree not to use the Service to upload, store, or distribute content that is illegal, infringing, harmful, or violates the rights of others. See our Policies page for details.

9. Plan Limits & Fair Use

Plan limits are defined by the subscription plan associated with your account and may include storage capacity, upload size, project counts, fragment counts, export allowances, and retention periods. Limits are enforced automatically. If you reach a limit, certain features may become unavailable until usage is reduced or the plan is upgraded. We may apply fair-use protections and reasonable technical measures to prevent abuse, ensure service reliability, and maintain quality of service for all users.

10. Storage, Deletion & Data Availability

You control your content and may delete projects, fragments, uploads, or exports at any time. Deleting content may permanently remove associated stored assets. Some data (such as exports) may be automatically deleted after the applicable retention period. We do not guarantee recovery of deleted or expired data.

11. Measurement & Enforcement

Usage is calculated based on the sizes and counts recorded by our systems and storage provider. Displayed usage information may be delayed due to caching or processing; enforcement is based on our recorded usage at the time of the action (upload, creation, export). We may adjust measurement methods to improve accuracy and reliability.

12. Service Availability

We strive for high availability but do not guarantee uninterrupted access. Maintenance windows will be announced in advance when possible.

13. Termination

We may suspend or terminate your account for violations of these Terms. You may delete your account at any time. Upon termination, any active subscription is cancelled and your data will be deleted within 30 days.

14. Limitation of Liability

VideaMind is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification.

16. Contact

For any questions about these Terms, billing, refunds, or general support, contact us at support@videamind.com.

Plan Limits

LimitFreePlusProTeam
Max space size (content + exports)
"Max space size" means the maximum total amount of data that may be stored for your account at any time across (a) uploaded or generated content (including fragments, clips, previews, and related project assets) and (b) exported output files (e.g., rendered MP4 files) that are retained in our storage until you delete them or they expire under the retention policy. Storage usage is calculated based on the object size reported by our storage provider. If you reach this limit, you may be unable to upload new files, generate new fragments, or create new exports until you delete content or upgrade your plan. We may apply reasonable technical rounding and caching when displaying usage; the actual enforcement is based on our recorded storage usage.
20 GB—100 GB1 TB
Max projects
"Max projects" means the maximum number of active projects that may exist under your account at any given time. A project is considered "active" if it has not been permanently deleted. Archived or hidden projects may still count toward this limit if they remain stored. If you reach this limit, you must delete existing projects (and any associated stored assets) or upgrade your plan to create additional projects.
3 count—50 countUnlimited
Max fragments (nodes)
"Max fragments" means the maximum total number of fragments/nodes that may be stored under your account at any given time across all projects. A fragment/node may represent a video/audio segment, generated clip, imported asset reference, or other discrete unit defined by the product. Fragments that remain stored (including those not currently used in a chain or timeline) may still count toward this limit until deleted. If you reach this limit, you must delete fragments or upgrade your plan to create more.
200 count—5000 countUnlimited
Max source upload (per file)
"Max source upload (per file)" means the maximum size of a single file you may upload as a source asset for processing and conversion. The file size is determined by the size reported at upload time. If a file exceeds this limit, it will be rejected or the upload may fail. This limit applies per individual file and is separate from your total storage limit. We may impose additional technical constraints required for security, reliability, or platform compatibility.
500 MB—2 GB10 GB
Export retention
"Export retention" means the maximum period we retain exported output files (such as rendered videos) in our storage, unless you delete them earlier. After the retention period ends, exports may be automatically deleted to manage storage and performance. Retention applies to export files only and does not necessarily apply to your project content or source assets, which may be governed by separate limits and deletion actions. We do not guarantee recovery of exports after deletion or expiration.
7 days—30 days90 days
Exports per month
"Exports per month" means the maximum number of export render jobs that may be initiated under your account during a billing month. An export is counted when the render job is started (regardless of completion or failure). Unused exports do not roll over to the next period unless explicitly stated. If you reach this limit, you may be unable to start additional exports until the next billing cycle or until you upgrade your plan.
5 count—50 countUnlimited
Max export file size (per export)
"Max export file size (per export)" means the maximum size of a single exported output file that may be generated and stored by the platform. If an export is expected to exceed this limit, the export may be blocked, truncated, or require adjusted settings (such as resolution, bitrate, or duration). This limit applies per export file and is separate from total storage limits.
2 GB—10 GB50 GB